This is a plan ideally suited to companies with 1 to 5 shared servers at an unmanaged or semi managed data center.Under this plan we offer you a comprehensive per server package for 24x7 coverage of all your technical support and system administration needs.
This plan also includes 24x7 server monitoring of all your servers and immediate response on the system administration front when any service on the server fails.
Under this plan, we also undertake all communications that need to be had with your data center or co-location service provider as and when needed.
This plan is ideally suited to companies which are starting off with shared hosting and are owner or single person driven companies.
Some of the key features of this plan are -
- Support for unlimited Customer Issues
- Support for Maximum of 300 domains/Server
- Email support vide helpdesk that you have installed or provisioning of our helpdesk.
- 365x24x7 support
- 1 hour response guarantee
- 4 hour resolution guarantee.
- Server Monitoring with a Monthly Status report
- Your team available for communication with you over IM of your choice 24x7
Also check : Premium Plan | Special Plan | Dedicated Plan
