dedicated planThere are well over 100 outsourced hosting support providers in the market today. But being a 6 year old provider with over 200 employees providing 24x7 Hosting Support to over 100 Hosting companies and Data Centers, we know what it means to be an outsourcing partner. We bring to the table not only an experienced team to provide 24x7 Hosting Support to your clients but also a very experienced management team which can partner you in sharing ideas to grow your hosting business.

The Dedicated Personnel Plan is ideally suited to small and mid-sized hosting companies. This team is like having your own employees in an outside location. With a 24x7 dedicated personnel team, you get the additional benefit of a Project Leader being assigned to your company whose only job is to help you get the most out of your team. In this plan you get the following benefits -

  • 8x7 (8 Hours a day, 7 days a week) by each dedicated person on your team.
  • Ability to interview the people proposed for your team over phone/chat.
  • Continuous contact with the people allocated to your team over IM (Instant Messenger)
  • Detailed QA (Quality Audit/Assurance) and Production reports from our senior staff for each of your team members each month
  • Handling of Live Chat and Helpdesk by the same person in his/her shift depending on the load factor on your support.
  • Backup to your team member is provided for the days off (of the regular team member as everyone works 6 days a week) and other unforeseen holidays (such as illness etc)
  • Complete shift end report each day from each of your team members detailing all the tasks/issues/tickets handled by them during the shift.
  • Access to an escalation process within our office which allows you and your team to escalate issues that they cannot handle to System Administrators and Project Leaders.
  • All techs are engineers with additional certifications such as - RHCE and MCSE.
  • Each Dedicated Personnel tech has atleast 1000 Hours of Hosting Support experience.
The Dedicated Personnel Plan is easily our most popular plan and we have over 150 people under this plan for different hosting companies. This is a great way to outsource your hosting support needs to an offshore company and yet maintain a complete control over the activity.



Also check : Premium Plan | Special Plan | Platinum Plan