Best Practices
Our experience of having worked with various hosting companies, data centers and their clients has enabled us to evolve and develop a near perfect style of support.
Each company/account is allocated an individual Project Leader who works solely for that hosting company along with his team members.
Every member on your support team is logged into an Instant Messenger (ICQ, MSN, Aim etc) of your choice and is available to be contacted by you directly during all his working hours. Besides this, you also have the option of using our US and UK VOIP lines to call our office (in India) and discuss with the tech directly. We also encourage our techs to use these VOIP lines to contact you or your DC in cases of emergencies or as may be prescribed in the process documents. Daily reports with details of support requests handled are submitted to you each day.
Our experience of having worked with various hosting companies, data centers and their clients has enabled us to evolve and develop a near perfect style of support.
Each company/account is allocated an individual Project Leader who works solely for that hosting company along with his team members.
Every member on your support team is logged into an Instant Messenger (ICQ, MSN, Aim etc) of your choice and is available to be contacted by you directly during all his working hours. Besides this, you also have the option of using our US and UK VOIP lines to call our office (in India) and discuss with the tech directly. We also encourage our techs to use these VOIP lines to contact you or your DC in cases of emergencies or as may be prescribed in the process documents. Daily reports with details of support requests handled are submitted to you each day.
